{"id":18606,"date":"2023-05-29T08:50:50","date_gmt":"2023-05-29T08:50:50","guid":{"rendered":"https:\/\/newweb.nubapp.com\/resawod\/?p=18606"},"modified":"2024-01-15T11:24:33","modified_gmt":"2024-01-15T11:24:33","slug":"customer-loyalty-gym","status":"publish","type":"post","link":"https:\/\/newweb.nubapp.com\/resawod\/en\/blog\/customer-loyalty-gym\/","title":{"rendered":"How to build customer loyalty in your  gym"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Customer loyalty is essential for your gym to be successful and grow in the long term. When users are satisfied and feel valued, it is more difficult for them to leave. Let's take a look at some keys and actions that will help you know how to build customer loyalty in a gym!&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}\" data-sheets-textstyleruns=\"{&quot;1&quot;:0}\uee10{&quot;1&quot;:169,&quot;2&quot;:{&quot;5&quot;:1}}\">Customer loyalty is essential for your gym to be successful and grow in the long term. When users are satisfied and feel valued, it is more difficult for them to leave. <strong>Let&#8217;s take a look at some keys and actions that will help you know how to build customer loyalty in a gym!<\/strong><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h2><span style=\"text-decoration: underline\">How to build customer loyalty in a gym<\/span><\/h2>\n<p>&nbsp;<\/p>\n<h3 style=\"padding-left: 40px\">1. Use CRM tools<\/h3>\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Not wanting to use a CRM in your gym is like not wanting to start the house from the ground up. This tool will help you to establish a solid foundation. How? Here are its 3 main benefits:&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}\" data-sheets-textstyleruns=\"{&quot;1&quot;:0}\uee10{&quot;1&quot;:96,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:151}\">Not wanting to use a CRM in your gym is like not wanting to start the house from the ground up. <strong>This tool will help you to establish a solid foundation<\/strong>. How? Here are its 3 main benefits:<\/span><\/p>\n<ul>\n<li><strong>Customer loyalty:<\/strong> store customer information, such as preferences and training habits. With this information, you can <strong>personalise communication<\/strong> and offer tailored promotions and discounts.<\/li>\n<li><strong>Task automation:<\/strong> Automate day-to-day tasks such as sending welcome emails, appointment reminders, membership renewals and more. <strong>This saves you valuable time and resources.<\/strong><\/li>\n<li><strong>Data analysis:<\/strong> generate reports and statistics on gym performance, such as customer retention rate or the effectiveness of promotions. With this information <strong>you can adjust your loyalty strategy and make better decisions<\/strong>.<\/li>\n<\/ul>\n<h3 style=\"padding-left: 40px\">\u00a0<\/h3>\n<h3 style=\"padding-left: 40px\">2. Create quality content on social media about your gym<\/h3>\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;It is undeniable that social media is a key tool to attract and retain customers of a gym. By creating quality and relevant content you can get noticed and create an online community that will support and recommend you wherever they.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}\" data-sheets-textstyleruns=\"{&quot;1&quot;:0}\uee10{&quot;1&quot;:156,&quot;2&quot;:{&quot;5&quot;:1}}\">It is undeniable that social media is a key tool to attract and retain customers of a gym. By creating quality and relevant content you can get noticed and <strong>create an online community that will support and recommend you wherever they go<\/strong>.<\/span><\/p>\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Share photos and videos of workouts, nutrition and health tips, testimonials from satisfied users and anything else that might be interesting and useful to them.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}\">Share photos and videos of workouts, nutrition and health tips, testimonials from satisfied users and anything else that might be interesting and useful to them.<\/span><\/p>\n<ul>\n<li>Nowadays, if you are not on the internet, you don&#8217;t exist. That&#8217;s why we leave you some tips here: <a href=\"https:\/\/resawod.com\/en\/blog\/how-to-increase-the-visibility-of-your-gym\/\" target=\"_blank\" rel=\"noopener\">How to increase the visibility of your gym<\/a>.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 style=\"padding-left: 40px\">3. Organise events and activities for your gym&#8217;s clients.<\/h3>\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;It sounds very typical, but they are a great way to raise awareness and customer loyalty in a gym. They don't have to be big events, simply organise a meeting between your clients to improve your bond with them while fostering interpersonal relationships between them.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}\" data-sheets-textstyleruns=\"{&quot;1&quot;:0}\uee10{&quot;1&quot;:140,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:210}\">It sounds very typical, but they are a great way to raise awareness and customer loyalty in a gym. They don&#8217;t have to be big events, simply <strong>organise a meeting between your clients to improve your bond with them<\/strong> while fostering interpersonal relationships between them.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"padding-left: 40px\">4. Reward the loyalty of your gym&#8217;s customers<\/h3>\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;One way to do this is to offer exclusive discounts to customers who have been members for an extended period of time. You can also offer free access to additional classes or activities, such as personalised training or complementary services.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}\">One way to do this is to offer exclusive discounts to customers who have been members for an extended period of time. You can also offer free access to additional classes or activities, such as personalised training or complementary services.<\/span><\/p>\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Another idea you may not have thought of is to design a rewards programme, where customers can accumulate points for each visit and redeem them for exclusive prizes.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}\" data-sheets-textstyleruns=\"{&quot;1&quot;:0}\uee10{&quot;1&quot;:47,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:73}\">Another idea you may not have thought of is to <strong>design a rewards programme<\/strong>, where customers can accumulate points for each visit and redeem them for exclusive prizes.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h2><span style=\"text-decoration: underline\">Keys to increase customer loyalty<\/span><\/h2>\n<p>&nbsp;<\/p>\n<h3 style=\"padding-left: 40px\">Providing excellent customer service<\/h3>\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;The quality of the customer service you offer is one of the main reasons why people recommend a gym. Nowadays there are thousands of options, but if you are treated really well at one, you won't want to change.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}\" data-sheets-textstyleruns=\"{&quot;1&quot;:0}\uee10{&quot;1&quot;:49,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:99}\">The quality of the customer service you offer is <strong>one of the main reasons why people recommend a gym.<\/strong> Nowadays there are thousands of options, but if you are treated really well at one, you won&#8217;t want to change.<\/span><\/p>\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;That is why it is important to offer a personalised experience, to pay attention to the individual needs of each user and to answer their questions as quickly as possible. This is definitely your starting point if you are looking to improve customer satisfaction and increase customer loyalty.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}\">That is why it is important to offer a personalised experience, to pay attention to the individual needs of each user and to answer their questions as quickly as possible. This is definitely your starting point if you are looking to <strong>improve customer satisfaction and increase customer loyalty.<\/strong><\/span><\/p>\n<ul>\n<li>Keeping users motivated is a key task in customer service, but it is a challenging one. That&#8217;s why this article will come in handy: <a href=\"https:\/\/resawod.com\/en\/blog\/strategies-motivate-box-members\/\" target=\"_blank\" rel=\"noopener\">32 Strategies to Motivate and Retain Members of Your Gym.<\/a><\/li>\n<\/ul>\n<h3 style=\"padding-left: 40px\"><strong>Creating memorable experiences<\/strong><\/h3>\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;It is a good way to differentiate yourself from the competition while building loyalty. How can you achieve this? By personalising the customer experience through a welcome email, a brief meeting to guide the user according to their objectives, satisfaction surveys, etc.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}\" data-sheets-textstyleruns=\"{&quot;1&quot;:0}\uee10{&quot;1&quot;:114,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:154}\">It is a good way to differentiate yourself from the competition while building loyalty. How can you achieve this? <strong>By personalising the customer experience<\/strong> through a welcome email, a brief meeting to guide the user according to their objectives, satisfaction surveys, etc.<\/span><\/p>\n<h3 style=\"padding-left: 40px\">Listening and responding to customer feedback<\/h3>\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;We think this is already clear, but: it's essential that you listen to your customers. Use their opinions, suggestions and complaints to improve your facilities and services. No one knows better than they do what goes wrong and what works well, and it will show them that you care about their opinion. If customers feel that you are listening to them, it is more difficult for them to change gyms.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}\" data-sheets-textstyleruns=\"{&quot;1&quot;:0}\uee10{&quot;1&quot;:37,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:85}\uee10{&quot;1&quot;:175,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:243}\">We think this is already clear, but: <strong>it&#8217;s essential that you listen to your customers<\/strong>. Use their opinions, suggestions and complaints to improve your facilities and services. <strong>No one knows better than they do what goes wrong and what works well<\/strong>, and it will show them that you care about their opinion. If customers feel that you are listening to them, it is more difficult for them to change gyms.<\/span><\/p>\n<h3 style=\"padding-left: 40px\">Offering attractive promotions<\/h3>\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Promotions are a great way to encourage loyalty. There are myriad types and strategies for promoting a gym, from special promotions via email and social media to rewards programmes for regular attendance on certain days.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}\">Promotions are a great way to encourage loyalty. There are myriad types and strategies for promoting a gym, from special promotions via email and social media to rewards programmes for regular attendance on certain days.<\/span><\/p>\n<ul>\n<li>If you&#8217;re short of ideas and need a little help, take a look: <a href=\"https:\/\/resawod.com\/en\/blog\/promotions-for-a-box\/\" target=\"_blank\" rel=\"noopener\">The 5 best promotions for a box<\/a><\/li>\n<\/ul>\n<h3 style=\"padding-left: 40px\">Rewarding loyalty<\/h3>\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;This is as simple as rewarding those customers who, month after month, make your gym work. As they say \\&quot;it's nice to be appreciated\\&quot;, so think about how you can thank them for their loyalty. You can offer exclusive benefits, such as special discounts, members-only events or giveaways. Show your customers that you care and appreciate their loyalty and they will never let you down.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}\" data-sheets-textstyleruns=\"{&quot;1&quot;:0}\uee10{&quot;1&quot;:286,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:348}\">This is as simple as rewarding those customers who, month after month, make your gym work. As they say &#8220;it&#8217;s nice to be appreciated&#8221;, so think about how you can thank them for their loyalty. You can offer exclusive benefits, such as special discounts, members-only events or giveaways. <strong>Show your customers that you care and appreciate their loyalty<\/strong> and they will never let you down.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;In short, customer loyalty in your gym is crucial. By implementing effective strategies to increase loyalty, you also improve customer retention while increasing overall satisfaction. By focusing on loyalty, you will create a solid foundation for scaling your gym in the future.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}\" data-sheets-textstyleruns=\"{&quot;1&quot;:0}\uee10{&quot;1&quot;:51,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:144}\uee10{&quot;1&quot;:208,&quot;2&quot;:{&quot;5&quot;:1}}\uee10{&quot;1&quot;:263}\">In short, customer loyalty in your gym is crucial. <strong>By implementing effective strategies to increase loyalty, you also improve customer retention<\/strong> while increasing overall satisfaction. By focusing on loyalty, <strong>you will create a solid foundation for scaling your gym<\/strong> in the future.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; custom_padding_last_edited=&#8221;off|phone&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;90deg&#8221; background_color_gradient_stops=&#8221;#21405a 0%|rgba(33,64,90,0.74) 100%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_color_gradient_start=&#8221;#21405a&#8221; background_color_gradient_end=&#8221;rgba(33,64,90,0.74)&#8221; background_image=&#8221;https:\/\/newweb.nubapp.com\/resawod\/wp-content\/uploads\/sites\/2\/2021\/06\/top-section-bg-image.jpg&#8221; background_position=&#8221;top_center&#8221; width=&#8221;76%&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|false&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|true&#8221; custom_padding_phone=&#8221;0px|1em|0px|1em|false|true&#8221; hover_enabled=&#8221;0&#8243; custom_css_main_element=&#8221;display: flex;||align-items: center;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; background_color_gradient_direction=&#8221;90deg&#8221; background_enable_image=&#8221;off&#8221; vertical_offset=&#8221;0px&#8221; custom_padding=&#8221;2%|2%|2%|2%|true|true&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;|1em|||false|false&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Raleway||||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; header_2_font=&#8221;Raleway|700|||||||&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; header_2_font_size=&#8221;2em&#8221; header_2_line_height=&#8221;1.2em&#8221; header_3_font=&#8221;Raleway|700|||||||&#8221; header_3_text_color=&#8221;#f8af20&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h2>Let\u2019s create a customer retention strategy for your box.<\/h2>\n<h3>Download our free ebook<\/h3>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/resawod.com\/en\/guide-customer-retention-box\/&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Download&#8221; _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; background_color_gradient_direction=&#8221;90deg&#8221; background_enable_image=&#8221;off&#8221; vertical_offset=&#8221;0px&#8221; custom_padding=&#8221;2%|2%|2%|2%|true|true&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;|1em|||false|false&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_image src=&#8221;https:\/\/newweb.nubapp.com\/resawod\/wp-content\/uploads\/sites\/2\/2022\/02\/Guia_retencion_clientes_en_boxes_EN_mockup-removebg-preview-1.png&#8221; alt=&#8221;A guide to improving customer retention in boxes&#8221; title_text=&#8221;Gu\u00eda_retenci\u00f3n_clientes_en_boxes_EN&#8221; _builder_version=&#8221;4.16&#8243; 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