A complete profile for every member, not just a list of names
Contact details, active plan, attendance history and team notes all in one place. So you know who's stopped coming before they cancel.
Another member, automatic notice sent
New update available
The information on every member already exists. The problem is it's scattered across five places
A spreadsheet for the data, a WhatsApp group for notices, paper forms at reception for consent. Everyone holds a piece of the profile, but no one has the full picture.
Scattered profiles
Contact details, plan, attendance and documents spread across Excel, paper and standalone apps.
Cancellations no one sees coming
An athlete stops booking weeks before cancelling, and no one on the team notices in time.
Messages sent from personal phones
Every coach messages athletes from their own WhatsApp, with no templates or way of knowing what's already been said.
Data that goes stale
Phone numbers, injuries or consent forms change and never get updated anywhere.
Everything you need to get to know every member of your gym
One single system that brings together the data, history and communication for everyone who trains with you, so anyone on the team has full context in seconds.
360° member profile
Bookings, loyalty, unpaid fees and last access, visible at the top of the profile without having to look for them.
Plans, fees, passes and tickets
Every product a member has taken out, with its status — active, paused or scheduled — shown at a glance in pills.
Finance built into the profile
Unpaid fees, scheduled payments and receipts for the member, without leaving their profile or switching modules.
Visible to the athlete too
Every athlete can check their own plan, payments and access from the app, without calling reception.
Documentation and consent
Terms and conditions signed, pending or out of date, with their status always visible.
Communication and privacy
Which emails and texts each member receives, and what other users can see about them.
Permissions and access
Online access, online booking and user type, all set from the profile itself.
Family and referrals
Group members from the same household in a single profile, and track who brought in whom with your referral programme.
What each member's profile holds
Four blocks of information connected to each other, so you never have to look anywhere else.
Name, phone number, email and emergency contact, always up to date and visible to the whole team.
Every product taken out, with its status, synced with Memberships and vouchers.
Unpaid fees, scheduled payments, receipts and payment methods, without switching modules.
Signed consent forms, contact preferences and access permissions for each member.
How a member's profile is built, from start to finish
They sign up
Basic details and a plan assigned in minutes, with no duplicate work thanks to Express sign-up.
Their profile fills out
Documents, notes and tags are added as they come up.
The system keeps track
Attendance, payments and inactivity are logged automatically, with no one having to note them down by hand.
The team acts in time
With visible alerts and notes, any coach knows which athlete needs attention.
Member management is just one piece of your gym's day-to-day
It works alongside the rest of the modules in this category, with no need to switch tools.
Ready to get to know every member of your gym?
See the member management module working with your gym's real structure.